Cable Support
If you are experiencing cable TV problems please contact us at:
1-800-236-0233 Toll Free
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Billing Support
If you have questions about a bill please contact us at:
1-800-236-0233 Toll Free
Set up recurring payments or make a one time payment through our payment partner.
You will be taken to the "My Care Portal Secure Site"
KTVS Payment Address
Karban TV Systems
PO Box 2016
Omaha, NE 68103-2016
Phone: 1-800-236-0233
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Online Internet Support
Visit our online support site http://myaccount.ktvs.net
The support site covers the topics listed below plus many others. This is a great tool to help you enjoy you internet experience. You will need to login using your E-mail Address and Password for some features.
E-mail
E-mail Troubleshooting
Modem Trouble Shooting
Security
Personal Web Site
Internet Performance
Speed Test
Internet Support
Before Contacting Support...
Most issues can be resolved by trying these things first:
 Check all connections
Power cycle your modem and computer (and router if connected)
Check your settings
If this does not help, please have the following available before contacting technical support:
Modem MAC address
Valid email address
Follow-up contact information
Who to Call?
24/7 Technical Support @ (866) 910-4734. (Internet Problems Only)
Call here first if you are having e-mail or performance problems, or if your Modem lights are on but you still can't get online. (These problems are likely after the Modem. The 24/7 support staff will be the best equipped to help you.)
Call KTVS Office @ (800) 236-0233.
Call here first if the Modem lights are off or flashing or if your Cable TV is also out!
(This is likely a problem before the Modem. Our Local Technicians will be able to asist you with these problems.)
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